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Domestic heating oil from HeatingOil.co.uk - Frequently Asked Questions(FAQ)

HeatingOil.co.uk website

I am having problems logging on
Make sure you are typing in your details correctly - usernames, email addresses and passwords are case-sensitive. Your username is the email address you provided at the time of registering with heatingoil.co.uk and it should be entered in the same format as it was when you registered. You can request a new password by using the 'Forgot password' link on the top right of the homepage. If you continue to have difficulty please don't hesitate to contact us. Call Free on 0800 032 3865 (Lines open 8.30am - 5.00pm Monday - Friday).
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Can I change my email or password?
Yes - when you are logged in, please visit the 'my account' page and follow the instructions to change any personal details.
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Why do you need my personal details and are they secured?
The details we store are the minimum required to complete orders as safely and efficiently as possible. All optional personal information is used to provide you with an enhanced service that will make the oil buying process easier and more cost-effective. Your details are secure and we'll never pass on your details to any third parties - you are much too valuable to us. Please see our privacy policy for more details.

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How does the HeatingOil.co.uk website work?

Just select your requirements in the instant quote form and continue through to place an order. If you would prefer to speak to one of our Customer Service representatives, please call free on 0800 032 3865 (Lines open 8.30am - 5.00pm Monday - Friday).

If you think a FAQ should be added to this list - please let us know using the contact us form.

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