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If you're new to ordering online or just prefer to talk to a real person, you can call us on 0800 032 3865.
INSTANT QUOTE
Get a heating oil quote in seconds...Domestic heating oil from HeatingOil.co.uk - Frequently Asked Questions(FAQ)
Ordering
You can pay with your credit or debit card online through our secure payment facilities.
Back to topOur partnership with Sage Pay means we're able to bring you one of the most secure ordering systems in the UK. Your details are in safe hands and always handled securely and with due care.
Back to topYes, but please inform us as soon as possible. Provided you notify us at least two working days before the final scheduled delivery date, we will cancel your order and either refund your payment card or credit your HeatingOil.co.uk account. Please note an administration fee of £10 will apply. If you need to change your order, please contact us as soon as possible and we will make every effort to accommodate your request. Call Free on 0800 032 3865 (Lines open 8.30am - 5.00pm Monday - Friday).
Back to topThe minimum amount you can order is 500 litres and the maximum you can order is 100,000 litres. Most customers order between 1,000-2,000 litres. The larger the volume we deliver, the lower the pence per litre price will be. If you are not sure how much you need to order, please read your tank instructions. If you order more than you need we will credit your account with the difference, providing you received more than 500 litres of oil in total, and the difference between fuel ordered and fuel received is greater than 5 litres. Please note an administration fee will be charged for credits. If you are still not sure please contact us.
Back to topThere are 4.546 litres to an imperial gallon. Please see our quantity conversion table.
Back to topThere are a few main ways to save money on your order:
Back to top- Select a large delivery window. This gives us the opportunity to deliver with other orders in your area.
- By ordering larger quantities you will get a better pence per litre rate.
- Remember, if you have a promotional code, input it when you order. Most of our marketing literature has promotional codes printed on it which will either provide you with a discount on your order, or a prize.
All domestic customers pay 5% VAT on home heating oil, regardless of quantity.
Back to topUnfortunately this isn't economical because suppliers risk having to return back to the depot with undelivered fuel which could have a negative impact on prices - and here at HeatingOil.co.uk, we want to keep our prices as competitive as possible.
Back to topUnfortunately we cannot accept payment by any other way apart from Credit or Debit card processed at the time the order is placed with us.
Back to topWe do not offer this facility at the moment, however, it is something we are in the process of developing. We will inform all our members when it becomes available.
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